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Money orders or Cashier's Checks can be mailed to:

Accent-Furniture-Online.Com
2081 N. Webb Rd.
Wichita, KS 67206

Personal Checks will be accepted, however, products will not be shipped until the check clears your bank.

Most lightweight shipments are sent by FedEx or UPS and delivered to an easily accessible area around your home/office. A heavy or oversized shipment requires the use of a Common Carrier and is typically curbside delivery only.

Common carrier drivers travel alone and may ask for your assistance in unloading the items from the rear of the truck to help prevent any damage to the merchandise. A signature is required to establish proof of delivery.

Our White Glove Delivery Service is the best type of in-home delivery service available today. When this service is provided or selected, it means the furniture will be delivered into your home, into the room of your choice. We understand that it is very important that you receive your new furniture in perfect damage-free condition, that's why we pay extra to have your furniture delivered by White Glove service. This means that every piece of furniture is pre inspected for damage prior to delivery, then completely blanket wrapped to protect your furniture while it is being carefully delivered.
Many online furniture stores offer "White Glove Delivery," meaning your furniture is taken to the proper room in your house. Our White Glove Delivery is the best furniture delivery service in the country. Why is our White Glove Delivery Service better?

• Each piece of furniture is opened and inspected by a furniture expert before it is placed on the delivery truck.
• Our White Glove Service only moves new furniture, unlike other delivery companies that move many different types of large items.
• Our drivers are specifically trained how to handle furniture.
• Deliveries and Customer Service is available seven days per week, not just weekdays.
• Our White Glove delivery trucks have GPS navigation systems and 2-way radio contact with their dispatcher, so when they give you a delivery appointment, you know they'll be there.
• Packaging and debris will be bundled for customer convenience but will not be removed.

 

There are no tiered levels of service with our White Glove Service. All furniture deliveries receive the highest level of service available with delivery into you home and your room of choice.

Tax is only charged for shipments to Kansas locations.

At Accent Furniture Online, we want you to be extremely happy with your furniture purchase. Therefore, you may rest assured that you can return any product within 15 days of receipt under the following conditions:
1. All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified.

2. Prior return authorization is required by calling 1-877-683-9393 (Toll-Free), or emailing CustomerCare@accent-furniture-online.com. Failure to obtain return authorization will result in your return be refused and shipped back to you at your cost.

3. The initial freight charges plus a minimum of a 20% restocking fee will be deducted from the account credit given. Return freight and shipping insurance is the responsibility of the customer. If at any time Accent Furniture Online, its subsidiaries, or the manufacture is billed for return freight, that amount will be deducted from your final refund or charged back to you if refund has already been issued.

4. Some of our products are offered with free shipping, so please be aware that if you return one of these products the actual shipping costs will be deducted from your return refund.

5. For undeliverable or refused shipments, the customer will be responsible for the initial freight (including actual shipping costs in a “free shipping offer”), and any and all return charges for freight, plus a minimum of a 20% restocking fee. The customer is responsible for the cost of insuring the return freight. "Please note that items sold as "No Returns" cannot be returned."

We only carry well packaged products; however shipping damages are always possible. If your item appears to be damaged, please follow the instructions below:

1. It is important that you contact us within 48 hours of delivery, as freight claims need to be filed within that time frame. Notification of damage after 48 hours of delivery may cause you to be subject to further fees for replacement.

2. If your package appears even slightly damaged, write “Package Damaged” when you sign for delivery. This will allow us to prove damage to the shipping company. Failure to write this on the delivery ticket may affect your ability to receive a return or replacement.

3. If your package is significantly damaged, you should refuse receipt of the shipment. If you have already accepted and signed for a package that has "concealed damage" or there are parts missing, contact us right away and we will ship you the replacement parts free of charge. If there are multiple parts damage, we may, at our option have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging and unassembled. Accent Furniture Online reserves the right to require photographs and/or proof of any damaged product.

To request replacement parts please contact Accent Furniture Online at CustomerCare@accent-furniture-online.com or call 1-877-683-9393.

Accent-Furniture-Online.Com reserves the right to provide replacement parts or replacement items for any damaged part or piece of furniture to fulfill the customers original order. If damaged orders are canceled they will be subject to the guidelines of the return & cancellation policy and be assessed a minimum of a 20% restocking fee plus shipping fees both ways.

Orders canceled prior to shipment will incur a 5% cancellation fee. Orders that are canceled after shipment has occurred will be subject to the rules of the return policy.

The return, damage and cancellation policies above are General Policies for all products. Individual products may have unique rules and regulations and will be listed below under the Individual Product Policy. In the event there is a conflict between the terms and conditions of the General Policy and Individual Product Policy, the Individual Product Policy shall control.

A minimum 20% restocking fee is imposed by the manufacturer, or their authorized distributor on merchandise returned.

Return of merchandise will not be accepted without prior written consent and shipping instructions. Unauthorized returns will be returned to the customer freight collect. Closeout, discontinued, and surplus merchandise may not be returned.

Shipping instructions will be provided, if authorized by the manufacturer or their representative.

All prices listed are correct to the best of our knowledge, although every effort has been made, we reserve the right to alter these prices without notice. We reserve the right to refuse to honor any incorrect posted on-line prices.